Case study · Financial Services
A collections call centre for Collection Africa
The challenge
Debt-collection work depends on agents reaching customers efficiently, recording every conversation and giving supervisors live visibility.
What we did
- Implemented a call centre with agent queues, call recording and supervisor reporting.
- Set up outbound calling workflows for collections teams.
- Proposed AI-powered WhatsApp CRM messaging alongside voice for customer engagement.
The result
A structured, recorded and reportable collections operation, ready to extend to WhatsApp.
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