Frequently asked questions.
General
Where is Turtle Technologies located?
Our office is at Bazaar Building, 10th Floor, Moi Avenue, Nairobi, Kenya. We serve clients in Kenya, Uganda, Tanzania, Rwanda, Malawi, Somalia, DR Congo (Kinshasa).
How long have you been in business?
We were established in 2019 and have 7+ years in the industry.
What is the 15-minute business health check?
A free, no-obligation call where we review your systems, infrastructure and pain points and recommend the most valuable next step.
How do I contact you?
Call or WhatsApp 0720 757 786, email info@turtletechnologies.co.ke, or fill in the health check form on any page.
Do you work outside Kenya?
Yes. Most work is delivered remotely from Nairobi, with on-site visits arranged where needed.
Do you offer support after go-live?
Yes — all our systems and services can be covered by an SLA-backed support agreement.
Services
How long does an Odoo implementation take?
A focused rollout (accounting, sales, inventory) typically takes 4–8 weeks. Multi-company or manufacturing projects take longer; we scope this in the 15-minute health check. More on Odoo ERP Implementation →
Which cloud should we choose?
It depends on your existing licences, data-residency needs and workloads. Microsoft-heavy organisations often fit Azure; startups and data workloads often fit AWS or Google Cloud. We give a neutral recommendation. More on Cloud Engineering & Migration →
Where should a small business start with cybersecurity?
Multi-factor authentication, tested backups, patched devices and email security stop most attacks. Our assessment tells you which of these you are missing. More on Cybersecurity & Zero-Trust →
Can you integrate with a system that has no API?
Often yes — through database connectors, file exchange (SFTP/CSV) or secure middleware. We assess feasibility in the health check. More on API & Systems Integration →
What does a managed IT plan include?
Helpdesk, monitoring, patching, backups and a monthly report. Plans are sized by users and devices. More on Managed IT & 24/7 Monitoring →
Are you an authorised 3CX partner?
Yes. We sell 3CX licences and implement and support 3CX systems for organisations across East & Central Africa. More on 3CX Partner & Implementer →
How quickly can a call centre go live?
A cloud call centre for up to 20 agents can typically go live in 1–2 weeks, including IVR, queues and recording. More on Call Centre Systems →
How long does a sender ID take?
Sender ID registration depends on the mobile networks in each country — usually a few working days. More on Bulk SMS & WhatsApp Business API →
Zimbra or Mailcow — which should we use?
Zimbra suits teams that want shared calendars and a familiar Outlook-style webmail; Mailcow is lighter, very secure and cost-effective for most SMEs. We advise based on your size and needs. More on Business Email Hosting (Zimbra & Mailcow) →
Can you move our website from our current host?
Yes — we migrate files, databases, email and DNS with minimal downtime. More on Web Hosting, VPS & Domains →
Can we view CCTV from our phones?
Yes. Cameras are configured for secure remote viewing on mobile and desktop. More on Networking, Wi-Fi & CCTV →
Odoo or ERPNext?
Both are strong open-source ERPs. Odoo has a richer app ecosystem; ERPNext is fully open-source with no enterprise licence. We help you pick. More on AI Automation & Business Apps →
Do we need Kubernetes?
Usually not at first. Many businesses are well served by Docker with a good pipeline; we recommend Kubernetes only when scale justifies it. More on DevOps, CI/CD & Infrastructure as Code →
Can the website connect to our ERP?
Yes — product catalogues, orders and enquiries can sync directly with Odoo or your existing system. More on Web, Portal & App Engineering →
What is the 15-minute business health check?
A free call where we review your systems, infrastructure and pain points and suggest the most valuable next step — no obligation. More on IT Strategy & Architecture →
Start with a 15-minute health check.
One of our engineers reviews your telephony, cloud, security and integrations with you, then tells you the single change that will make the biggest difference. Free, and you keep the recommendations.
What we check
- Phone system and call handling
- Hosting, backups and recovery
- Email security and deliverability
- Payment and tax integrations